Delivering exceptional service, through exceptional business
Guest Experience
The perception that matters most. Ultimately getting paying customers through the door, time and time again, is what makes a hospitality business thrive. Understanding that the perfect guest experience is vastly changing dependant on offering, but is essential to get right. I am seriously passionate about hospitality and this shines through everything I do.
1
Service Analysis & Mystery Diner
I can come in for a few shifts, or as a mystery diner (or both!), and offer a service analysis report. With years of experience spanning QSR to fine dining restaurants I am able to quickly assess areas where your business is doing well or where improvements may be made - either financial, or in terms of service offering. I can give practical tips on how to help or this can be the first step in a larger consultation.
2
Staff Training
With many years experience working in and managing some brilliant and well-known restaurants in the UK and abroad I am able to provide in person staff training, either ad hoc or on a regular basis, tailored to your business and needs. This may be a one-off half hour briefing, a pre-opening training day, a full day workshop with your management or anything in between. These might often include role plays and group work sessions to solidfy learning.
3
Brand Offering & Identity
Most restaurants or businesses will at some point have set out with a plan of what the place will be, how it will flow, how it should feel as a guest. Over time however, restaurants and hospitality businesses naturally change and adapt, but if that adaptation is not clearly defined for staff, including managers, it's almost impossible for them to execute properly. I can work with you to define what the guest experience should be, specific to your business, in a clearly translatable way.