
Delivering exceptional service, through exceptional business

Hello
I'm Lily - an experienced restaurant GM & Operations Manager passionate about hospitality, and with a belief that many businesses in our incredible industry could benefit from a helping hand to fill in those extra hours you never find, to focus on the business side, for stronger long term success.
Like many I started working in restaurants as a part-time job in my teenage years, always loving it but I didn't imagine it would be my career. When I moved to London for university I started at Quo Vadis, where I made some life-long friends and had my eyes opened to some of the best in the UK hospitality business. I did a sandwich degree and worked in marketing for a chemical distribution firm, staying for over 2 years through my final year of study and beyond. For various reasons I fell out of love with the job, and at that stage made a choice, rather than looking for something else in cosmetics, I chose to return to hospitality, and haven't looked back since. That said, as I have progressed through my career, lucky to work at brilliant restaurants that would be considered 'on the map', I found myself increasingly surprised or sometimes even frustrated by the lack of business planning and cohesion that was sometimes present.
Chatting to friends in other industries, it was apparent that restaurants were letting ourselves down by not prioritising strategic business thinking and time investment into making that happen, for a better long term outcome. There's more detail on the individual pages here about what I mean by that but it might span from not having an employee handbook, to not doing internal handovers, to having tables that are screwed into the floor so you can't join them for groups!
I still absolutely love doing service, but as I became preoccupied by bigger picture thinking, as well as being incredibly aware of how tight time and margins are in our industry, I felt driven to help be the change I wanted to see. I have worked as a GM, ops manager, am a qualified bookkeeper, done many years as a waiter, have an interest and understanding of HR, am passionate about business, have a great understanding of the physical practicalities of running a restaurant space and truly embody real hospitality and how to adapt that to different business settings. In short, I consider myself a jack of all trades, master of some, and am keen to help you solve whatever problem is most pressing at the moment.
CV
2024 - 2025 : Fonda (MJMK) : Opening Restaurant Manager
2022 - 2024 : Kōnā (Copenhagen) : General Manager, Slurp : Operations Manager
2020 - 2022 : Sanchez (Copenhagen) : Restaurant Manager
2019-2020: The Barbary : Assistant Restaurant Manager
2017 - 2019 : Arnold & Henderson / Rochelle Canteen : Office & Event Manager
Previous : Quo Vadis : The Lighthouse, Aldeburgh : Pasetti & Boote Catering : The Crown at Woodbridge