Delivering exceptional service, through exceptional business
Staff management, training, handbooks and reviews
Labour is the biggest single number in a restaurant's books, and yet staff management and particularly systems are often left behind in the rush of making the business work every day. As an experienced RM, GM & Ops manager I understand the difficulty of not getting round to updating staff handbooks, or creating the onboarding process you know would be beneficial long term.
1
Staff Handbooks & Training Materials
I can create a bespoke staff handbook / employee manual as well as menu and drinks guides, onboarding materials, menu or knowledge tests. I can also help with implementing software that may run these processes or importing your existing materials into a new software platform.
2
HR Policies
With an excellent understanding of UK employment laws alongside many years working in hospitality management roles I am able to provide templates and advice for company HR policies as well as contract reviews and disciplinary procedures. I'm interested in holistically linking good business practices with good staff management to work for you both short and long term.
3
In Person Support
I am able to tailor the staff management support to your business and offer ad hoc or ongoing advice and practical support, whether that is a quarterly or bi-annual review of processes and handbooks, first-time support on how to conduct a disciplinary procedure, help on setting up a job advert or first interviews or management training through 1-to-1s and employee reviews.